Your Rights to Cancel Part or Your Full Order
17. All customers have the right to cancel their order or part of it for up to 14 calendar days after receiving the goods, day one starts the following day after receipt. All item(s) must be returned in their original condition.
This is not applicable to non-stock items, single items contained in a package or any item that is cut to size, for example "hose", RO pipe.
Non-returnable items are stated in the description. All return costs will be borne by you.
17a. If the goods are returned and we receive them after the 14-day period a refund will not be paid.
The goods will remain your property and we will only return them to you if you pay us a return postage charge, this will be our standard charge which is shown on our delivery page.
If you do not require the goods to be returned or you have failed to pay us the postage charge, they will not be resold and after 90 calendar days they will be disposed of.
18. Your refund will be processed as soon as possible and in any event within no more than 14 days of the day you have given us notice of cancellation (Receipt of Goods).
19. To obtain a refund you must return the goods to us immediately at your cost and in the same condition in which you received them, the original packaging must be unopened and undamaged.
20. If you fail to return the goods as required within 10 days of cancellation, you will be deemed to have re-ordered the goods at the price you originally paid for them.
21. Until the goods are returned to us, you are responsible if the goods are lost, damaged or destroyed. You have a legal obligation to take reasonable care of the goods while they are in your possession. If you fail to comply with this obligation we may have a right of action against you for compensation.
22. We will only make a refund using the same method of payment originally used by you to pay for your purchase.
22a. If you have received free delivery due to your order valve being above the threshold and your returned items reduces that value below the threshold then a delivery charge will be due for the original delivery. This will be deducted from any due refund
Please include the long order number and your name and address with your package and return it to:
Aquarium Plumbing Ltd.
128 Brookfield Drive
Full details shown in our Terms and Conditions